We will prepare full details and photos that will be given to prospective tenants, on our website, shop window, social media, Latest Homes, on the market and Zoopla portals. We will attend viewings. We are happy to help arrange EPC’s if needed along with gas safety and electrical test reports (at a separate charge to contractors). We reference all our tenants along with passport verification, employers and previous landlord references. Once move in date is agreed we prepare all documentation such as the tenancy agreement we also give out to the tenants condensation/mould leaflet, gas certificates, standing order mandates for the next rent that is due, inventory (which we can prepare beforehand no charge for our fully managed properties) and notify the utility companies of the new tenants with meter readings. We also arrange for the deposit to be held with the DPS and the tenants are given a certificate and information regarding their deposit. Landlords also receive monthly statements and with our software we can generate reports for them to pass onto their accountants. Liaising with all contractors and management for your property throughout the tenancy. Tenants call us first with our fully managed properties and we try to get any problems resolved first. If it requires a contractor we can shop around for getting the best quotes first and put this forward to the landlord before go ahead be it a small or larger job. We always take copies of all the keys we give to the tenants and keep a record on file. Tenants also have 7 days to go through the inventory to sign and return back to us so we keep this copy on file. With all our fully managed properties we do a quarterly inspection and report back to our landlords once this is done. We liaise with all tenants 2 months before their tenancy is due for renewal but first of all we check with the landlords first to see that they are happy for the tenants to renew or if they are wanting them to leave. If happy for tenants to renew we write to them first and either arrange a new Tenancy Agreement or if agreed a tenancy to fall into periodic. If a landlord is not wanting to renew the tenancy then a Section 21 will need to be served to them and we arrange for this to be hand delivered. We will start to remarket the property for new tenants and keep the landlord updated with anyone who is interested and suitable.